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Housing Court Answers is a nonprofit organization committed to fighting for the rights of unrepresented litigants in Housing Court. Housing Court Answers provides information on landlord/tenant issues at information tables in NYC's five Housing Courts, through a hotline, and for NYCHA tenants at the impartial hearing office. HCA also works on policy issues surrounding Housing Court. For more information on our organization, visit our website at During the COVID19 pandemic, our team is working from home. We will resume in person services when it becomes safe to do so. Housing Court Answers seeks a full time hotline specialist. Hotline responsibilities

  • Answering calls on the hotline. Assisting callers with rent arrears and eviction issues, utility arrears, public benefits problems or questions, questions about Housing Court and Housing Court procedures and questions about housing rights and responsibilities.

  • Maintaining and updating a resource list of organizations that provide financial assistance to NYC residents with rent and utility arrears.

  • Maintaining and updating a list of organizations that provide other kinds of assistance to callers, including community groups, non-profit housing organizations, legal service providers, community-based organizations and others.

  • Identifying and reporting on new or unique problems and trends from callers to the hotline with a particular focus on systemic issues to be addressed through advocacy and/or impact litigation.

  • Developing and updating information sheets and training materials on issues related to assisting hotline callers, including materials on public benefits and on getting assistance from charities and HRA.

  • Training and educating fellow workers on hotline protocols and on assisting hotline callers; assisting with and producing trainings for outside advocates on eviction prevention, public benefits and Housing Court issues.

  • Assisting in advocacy campaigns aimed at improving the lives of hotline callers and people in Housing Court without attorneys.

  • Assisting in lobbying campaigns to increase funding for the organization, the hotline, and for programs that assist hotline callers, particularly those facing eviction and homelessness.

Information table responsibilities (tables are currently closed due to the pandemic)

  • Work with borough teams to assist litigants at information tables as assigned.

  • Providing information about Housing Court procedures and eviction prevention programs to litigants without attorneys.

Required Qualifications

  • Minimum of one-year experience with landlord/tenant issues or other relevant community service.

  • Strong communication skills, both speaking and writing.

  • Ability to communicate in a second language.

  • Candidates should exhibit a strong desire to help others and be emotionally mature, objective and non-judgmental.

  • Must be comfortable working online using zoom, salesforce, whatsapp, and voice over internet.

Preferred Qualifications

  • A background in housing, an understanding of Housing Court and Housing Court procedures, and an understanding of NYC public benefits.

  • Experience with

  • Landlord-tenant court

  • tenants’ rights

  • public benefits

  • NYCHA rules and procedures

  • community outreach skills

  • Database, email newsletter and website management skills a plus.

Salary and Benefits Currently, salary is $49,352. Benefits include employer paid health insurance, paid sick and vacation leave, paid holidays. Salary and benefits are negotiated through collective bargaining. Apply Please send resume and cover letter to with “Hotline Position” in the subject.sire to help others, be emotionally mature and objective, and non-judgmental.

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